In this page:

✨ Key Conceptual Differences

Major departures from SuperSalon and/or Opensalon Pro.

<aside> 💡 Instead of specific opening, midday, and closing cash counts, Zenoti counts can be performed throughout the day (via “Close Payments”).

• Read more… </aside>

<aside> 💡 Credit card tips paid from drawer cash ℹ️must be recorded using the Payout Cash function so that Zenoti expects the cash to be removed.

• Read more… </aside>

<aside> 💡 Cash must first be transferred to Petty Cash to ℹ️record a paid-out.

• Read more… </aside>

🎯 Capability Callouts

• Notes added via Close Payments are available on the Register Closure report for back office to review.
• Multiple registers can be configured for a single center.

✂️ Stylist Preparation

Important aspects to make clear to your salon staff.

• The “Open Register” option in the Queue refers to physically opening the cash drawer (not doing an opening count).
• There is no separate opening and closing process in Zenoti. Simply go to Close Payments at the beginning of the day, middle of the day, and end of day to perform drawer counts. It’s easiest if midday counts are not saved unless a midday cash deposit (cash drop) is intended.
• Check for open invoices before doing a closing drawer count if your center is not configured to **⚙️Block register closure with open invoices**.
• The ⚙️deposit is not automatically calculated, therefore, the stylist must click the Calculate button to determine what the deposit should be, based on the ⚙️cash drawer float.
• Avoid using the Payout Cash function for salon expenses, as there is no way to track any additional details for the expense. Use Petty Cash instead.
  • A cash deposit can be optionally made with each Close Payment entry, which is how excess cash can be deposited midday (formerly known as a “drop” in SuperSalon).

👩🏽‍💻 Salon Leader & Back-office Preparation

Important aspects for your leadership team and back-office personnel.

• Using the Payout Cash feature to log tips being removed from the drawer can be approached in different ways. Select one method to share with the stylist team.

  • Read more…

• 💡**Recommendation: ****After a center migrates to Zenoti, monitor that all tickets are closed at the end of day, and that opening and close is performed—since these activities are not currently enforced.

• There is a short period of time (up to 10 days after migration) when recent invoices have not migrated to Zenoti, and, therefore invoices are may not be available to initiate a refund or redo.

  • Read more about refund options …
  • Read more about redos…

• After invoices have migrated to Zenoti, all refunds will have to be done via cash. Refunds to original form of payment can only be done for an invoices initiated in Zenoti.

⚙️ Configurations

Configurations refer to individual settings that can be adjusted by owners. The below are grouped by center or zone level, and provide details on where to find them from the main left navigation.