Please see the following for details on how guests are opted-in to various forms of messaging.
How do opt-ins work for email and SMS messaging? - Regis-on-Zenoti
The below have been enabled at the Organizational level for franchisee use. Each notification has a center-level default. This can ****be adjusted at a center level by going to Configuration → Notifications → “Templates for e-mail and text.”
Zenoti uses the word “appointment” in notification terminology, but these notifications are sent for any booking.
| Notification Type | Description | Email default enablement at center | SMS default enablement at center |
|---|---|---|---|
| Appointment Confirmation** | This is sent to notify a customer that a booking made via the POS has been successfully added to the schedule. | ON | ON |
| Appointment Confirmation - Online Booking** | This is sent to notify a customer that an online booking (app or web) has been successfully added to the schedule. | ON | ON |
| First Appointment Reminder** | This is sent to remind guests twenty four hours in advance of a future booking. | ON | ON |
| Second Appointment Reminder** | This second notification is sent to remind guests two hours in advance of a future booking. | ON | ON |
| Appointment Cancellation | This is sent when a booking is canceled. | OFF | OFF |
| Appointment No Show | This is sent when a stylist clicks the “walk out” button. | OFF | OFF |
| Thank You** | This message is sent automatically upon invoice closure, thanking the guest for visiting your salon, and — if guest feedback is enabled — prompting the guest for their feedback. ℹ️ How do I set up guest feedback? | ON | ON |
| Appointment Rescheduled (applies to Roosters US and Roosters CA only) | This is sent when an appointment is rescheduled from the appointment book. | ON | ON |
*** Included in SMS incentives for qualifying Regis salons only - these SMS transactional notifications are unlimited and do not require any transactional sms credits to send (email notifications use email credits).*
Notifications use macros to auto-populate information based on the type of notification being sent. Below are examples of macros used (information is dependent on the notification):