In this page:
Major departures from SuperSalon and/or Opensalon Pro.
<aside> 💡 Employees have both a username/password and a six digit PIN to gain access to Zenoti. These are used in different scenarios, but the PIN is most common during day-to-say salon operations.
<aside> 💡 By default, notifications are sent to all customers that make a booking—whether online, call ahead, or walk-in. It is imperative that stylists select the correct customer profile to avoid the wrong customer being sent notifications.
<aside> 💡 In addition to a list-like queue, the Visit View provides a visual of when, and by whom, services will be provided. Think of the Visit View as Zenoti’s projection of a plan.
<aside> 💡 Call-ahead and online bookings (also referred to as reservations) are projected to be serviced at the requested time. Walk-ins are projected to be serviced in between reservations.
<aside> 💡 The booking wizard provides additional guardrails to ensure stylists are not accidentally overbooked. However, stylists can purposefully overbook in the visit view.
<aside> 💡 Multiple invoices (tickets) can be checked out together by creating a group invoice: Create a group invoice
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<aside> 💡 Redos and refunds are generated based off of prior purchase services/products.
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<aside> 💡 “Voided” has a different meaning in Zenoti. “Voided” in SuperSalon/OSP is equivalent to “deleted”, “no-show”, “canceled” in Zenoti
Important aspects to make clear to your salon staff.