Why Stop Using OSP After Migration?

It's imperative to cease all use of the previous platform on your migration date. Using OSP after migration will lead to:

• Data discrepancies. If any bookings, sales, schedule or other data are entered into OSP after migration, they will not be available in Zenoti POS unless added manually. Zenoti will not perform data import after initial migration.
  • Regis reporting/franchise sales data will have gaps.
  • Franchisee will be responsible for manually re-entering what was entered/processed in their old POS into the new POS.
  • Franchisee will be responsible for manually reconciling reports between old and new POS.
• Online Booking. Upon migration, all online bookings will route to Zenoti only. Salon contact details that display online in brand websites and mobile apps (address, phone number, etc.) are also exclusively maintained by you in Zenoti. (How to adjust your hours and other information).
• Risk of overpaying royalties. Using both systems after migration may cause royalties to be calculated twice when they are due.

NOTE: Be sure to delete any test transactions created in Zenoti prior to migration. (In Zenoti, “void” = delete.) These transactions will be treated as real sales by the system and will therefore be calculated into reporting and royalty payments.

<aside> 💸 Final Month Billing

Monthly charges from OSP are not pro-rated (partially billed). Franchisees will be billed for a full month of fees in their final month with OSP, but will have access to OSP Portal data until August 31, 2024.

You will NOT be double billed for the month. Zenoti does not begin billing until the first of the month after you transition.

Example: My salon is migrating on July 14:

• I will pay for OSP for the entire month of July.
• Access to Portal data will be granted for the remainder of the month of July and the entire month of August at no additional cost.
• I will begin paying for Zenoti on August 1. </aside>

Make Sure OSP Has Synced All Data to the Portal

Prior to disconnecting your ELO tablet, and before your official migration, check in the OSP Portal to ensure the salon has synced your final night’s data.

If the salon has not synced, do the following:

1. In the OSP POS go to SUPPORT
2. Click on SYNC NOW
3. Click the checkbox to Force update catalog
4. Click CONTINUE

Contact OSP support at 1-888-888-1118 with any questions regarding syncing.

Download Reports Prior to OSP Shutdown

The OSP Portal will be decommissioned August 1, 2024. It is very important you download ANY historical reports you may need for future purposes as data will NOT be accessible after this time.

Although it is up to you what reports you will need for historical purposes, we recommend you consider:

• Breakdown of employee hours categories: this breakdown of detail is not migrated to Zenoti. you require this type of detail you can download historical Payroll and/or the Timecard Reports for ALL your salons by periods. The Production Report will also provide details on production hours.
• Tax Report: some states require breakdown by months or years, you can run all your salons for time range and download
• Instant tip card users will not have detailed information migrated:
  • Download the Instant Tipcard Transactions reports
  • Download the Payroll Tip Details Reports which will give detailed information on tip modifications
• Attendance Report: this information is not migrated to Zenoti. If you need a log of employees counts of Early, Late or Absent, download this report.
• Discount Usage Report: this information is not migrated to Zenoti. Download if you need a history of details of usage of discounts.
• Custom Reports: No custom reports are migrated to Zenoti. Assess which reports you deem to be required and download.

Auto Receipt: Check for Active Product Orders

Ensure that any open purchase order is received into OSP prior to migration; Zenoti migration does NOT migrate them over. Not manually receiving any open order will result in incorrect inventory counts being migrated the night prior to go-live.

See instructions on receiving purchase orders manually in OSP.