Why Stop Using SuperSalon After Migration?

For a smooth and orderly transition to Zenoti from SuperSalon or OSP, it's imperative that any franchisee that has migrated to cease all use of the previous platform on their migration date. Using SuperSalon after Zenoti migration takes place will lead to:

• Data discrepancies. If any appointments, sales, scheduling or other data points are entered into SuperSalon after migration, they will not be available in Zenoti POS unless added manually. Zenoti will not perform another data import after initial migration.
  • Regis reporting/franchise sales data will have gaps.
  • Franchisee will be responsible for manually re-entering what was entered/processed in their old POS into the new POS.
  • Franchisee will be responsible for manually reconciling reports between old and new POS.
• Online Booking Experience. Upon migration, all online bookings will route to Zenoti only. Salon contact details that display online in brand websites and mobile apps (address, phone number, etc.) are also exclusively maintained by you in Zenoti. (How to adjust your hours and other information).
• Risk of overpaying Royalties. It's important that a salon switches to using Zenoti exclusively on the planned date, and stops using SuperSalon or OSP on that date. Using both systems may cause royalties to be calculated twice when they are due.

NOTE: Be sure to delete all test transactions created in Zenoti. (In Zenoti, delete = void.) These transactions will be treated as real sales by the system and will therefore be calculated into reporting and royalty payments when they are due.

<aside> 💸 Final Month Billing

Monthly charges from ProPoint are NOT prorated (partially billed). Franchisees will be billed for a full month of fees in their final month with ProPoint, but will have access to iOffice data for the remainder of that month plus the entire following month.

You will NOT be double billed for the month, as Zenoti does not begin billing until the first of the month after you transition.

Example: My salon is migrating on October 14th:

• I will be billed by ProPoint for the entire month of October.
• Access to iOffice data will be granted for the remainder of the month of October and the entire month of November at no additional cost.
• Any additional access from the end of November and beyond may be granted by ProPoint for a monthly fee. </aside>

Check for Tickets Stuck in Closeout

To prepare the salon for its final closeout, ensure there are no tickets stuck in checkout to mitigate any data discrepancies.

1. In SuperSalon (not iOffice), go to Setup → Utilities.
2. Click the Check for Tickets Stuck in Checkout button.
3. If there are no tickets listed, you can be assured that there are no incomplete tickets in SuperSalon.
4. If you see tickets listed, address each ticket to complete and finalize any closeouts before migrating to Zenoti.

Check for Active Product Orders

It is a good idea to check there are no product orders in route to the salon, or otherwise finalize any that should be shipped out before the migration takes place.

1. On iOffice, go to Manager → Products and select the store you are working on.
2. Under the Products menu, click the Product Orders button.
3. Review any existing product orders and make any changes necessary.

Clear product orders out before shutting down SuperSalon.

Clear product orders out before shutting down SuperSalon.

Disable Auto-Reports (optional)

To prevent automated email reports from being delivered regularly with empty data after your salon stops using SuperSalon, follow the steps below.