- Most pages here refer to the Regis-on-Zenoti Knowledge Base in the Franchise Resource Center. Frequently asked questions on many substantive topics can be found there.
- The 💬 Regis-on-Zenoti Forum (also in the FRC) is a place to discuss Zenoti with other franchisees.
- See the Training Materials and Resources section of this guide for an overview of additional options for training yourself and your staff, including video content, printable stylist and manager guides, franchisee references, and more.
- For core Zenoti help, https://help.zenoti.com offers a breadth of resources on the product itself—albeit without a Regis-specific frame of reference. Should you visit Zenoti help, consider that you will not have control over any organization settings mentioned, and in this guide we have only directed you to articles where the organization settings have been enabled.
- The Regis-on-Zenoti roadmap shares features that are scheduled to be delivered in current and upcoming months.
- What We’ve Done shares historical features delivered.
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<img src="/icons/help-alternate_purple.svg" alt="/icons/help-alternate_purple.svg" width="40px" /> Contact Options
File a Regis Contact Us ticket at any point at https://help.regiscorp.com
Before going live, Zenoti onboarding assistance:
After going live, contact Zenoti support:
- Via the chat icon within Zenoti;
- At [email protected];
- Or via dedicated Regis support line:
- US: (425) 21-REGIS (425-217-3447)
- CAN: (226) 45-REGIS (226-457-3447)
- CAN Toll Free: (888) 994-2210
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For questions regarding billing or agreements: [email protected]
For questions about credit card rates:  [email protected]
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<img src="/icons/phone-call_gray.svg" alt="/icons/phone-call_gray.svg" width="40px" /> Contact Zenoti for help with the following:
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- Zenoti contract / participation agreement ([email protected])
- Using Zenoti as a product, including but not limited to:
- Employees and customers
- Services, products and inventory
- Discount setup and configuration
- Payroll and commissions
- Reporting
- Zenoti log-in and user questions
- Hardware issues
- Credit card processing ([email protected])
- MyZen ([email protected])
- Roosters only: Roosters mobile app
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<img src="/icons/phone-call_gray.svg" alt="/icons/phone-call_gray.svg" width="40px" /> Contact Regis for help with the following:
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- Salon migration scheduling or rescheduling (https://help.regiscorp.com)
- Branded web sites and mobile apps (except Roosters)
- SVS gift cards
- Supercenter org product catalogue
- Supercenter auto-receipt
- Instant Tips or XTM tips integration
- Digital signage
- IVR
- CRM and marketing capabilities
- Store transfers
- Brand conversions