Unlike many of our mothers (and Don Larsen in the 1956 World Series) Zenoti is not perfect. Yet it is drastically more capable than Opensalon Pro or SuperSalon, and has significant support infrastructure, considerable development resources, and a track record of impressive throughput. This gives us confidence in their ability to run Regis businesses for the foreseeable future.

Furthermore, we are buoyed by the thousands of hours of dedicated custom development per year (and the contractually required capabilities Zenoti has already built on our behalf), our service-level agreement, and the significant footprint (and, therefore, influence) Regis maintains in the Zenoti ecosystem.

We know any change of this significance is substantial and hard, regardless of a platform’s relative perfection or eventual benefits. We are here to help, and at the same time want you to feel good about where you’re headed.

We hope the following helps you understand (a) some of the key benefits we find particularly exciting about Zenoti, (b) upcoming Regis efforts that can only be built atop Zenoti, and (c) a breakdown of core Zenoti features and their comparative alternatives in the market.

🥇 Key Benefits

Aspects of Zenoti that are uniquely compelling and beneficial.

Customer Management	Zenoti consolidates customer profiles across your salons, giving you a single view of purchase history, preferences, notes, and other guest details; and facilitating important programs like loyalty and efficient CRM across our multiple location owners.
Marketing Integration	Built-in email and SMS functionality (combined with incredibly detailed targeting) allow you to deploy narrow, effective marketing campaigns and promotions directly from within your POS system—both on an automated and manual basis.
Branded Loyalty	Our Supercuts Rewards pilot is proving impactful to guest retention, average ticket, and other metrics. This and other brand loyalty programs are exclusive to Zenoti and we are champing at the bit to launch widely.
Real-time Reporting and Analytics	Access near-real-time business insights with hundreds of built-in reports that augment the reporting customization options afforded to Regis franchisees.
Employee Management	Manage staff schedules, commissions, and performance within the POS system. PIN-based employee tracking allows for discrete monitoring of all staff activities; geofencing and machine authentication allow you to control who sees what, where.
Mobile Accessibility and Remote Access	Access Zenoti POS from anywhere, anytime, on any device with internet connectivity. Stay in control even when you're on the go, all the way down to seeing exactly what your stylists see, from anywhere.
”Smart” Service Booking and Scheduling	Zenoti’s queue support, natively integrated with Regis’s websites and apps, improves upon SuperSalon and Opensalon Pro queue performance. Manage bookings, cancellations, and walk-ins with ease.
Secure Payment Processing	Accept payments securely with multiple payment options, including credit cards, mobile wallets, and gift cards. Ensure data security and customer trust.
Cloud-Based Technology	Automatic updates allow your point-of-sale to stay up-to-date with the latest features and security enhancements without any manual installations or upgrades. Cloud-based scaling accommodates the ebbs and flows of our business without infrastructure limitations.
Offline Capabilities	Zenoti’s offline mode allows for your business to continue operating—look up guests, process tickets, and (soon: January 2024) charge credit cards—if your internet connectivity is interrupted.
Multi-Location and Multi-POS Support	Zenoti POS centralizes your operations for efficient management, and is designed for multi-location operations. Its cloud-based no-sync-needed infrastructure also allows for multiple point-of-sale units to operate seamlessly in a single salon.
Auto-receipt	Regis-powered integration allows you to auto-receive products procured from Supercenter.

🛠️ Improvements Planned Only on Zenoti

<aside> <img src="/icons/asterisk_gray.svg" alt="/icons/asterisk_gray.svg" width="40px" /> There are many capabilities Regis cannot build atop SuperSalon or Opensalon Pro. Here are a few we are excited to soon bring to our salons and owners atop Zenoti:

“True Queue” support
Loyalty programs’ native integration in branded apps and sites
Support for exception and holiday hours in apps and web sites Now available
Custom salon banners and messages in apps and web sites Now available
A branded, highly intuitive self-check-in kiosk
Digital signage queue display and other dynamic screens
IVR enhancements </aside>

🧾 What’s Included and How It Compares

	What’s included	Compare to
Zenoti Subscription Services	Point-of-sale functions, inventory management, employee management, sales lead management, marketing, core reporting and Regis custom reports, Zenoti University, 24x7 support	*$170/month for Opensalon Pro

$5/month for SuperSalon Email Receipts* | | Loyalty | Have to note for SC only at this time | *$49/month+ for Smartbase and/or Fivestars and/or Synergy