Every product has its own terminology. Zenoti is no exception! As you start to learn more about Zenoti, here is a guide to match various references to their OSP and SuperSalon counterparts.
| Zenoti Term | Definition (or current OSP / SuperSalon equivalent) |
|---|---|
| Guest/Client | Customer |
| Organization | A branded aggregation of salons, e.g. "Supercuts" or "Roosters" |
| Zone | Within an Organization, a subgrouping of salons by owner |
| Center | Salon |
| Point-of-sale | Checkout/payment screen |
| Queue | Wait/Serve screen; ticket list |
| Catalog | Zenoti uses this in many places to refer to configuration of their consumer facing online platforms (check in app, website, etc.) |
| Paid outs | Petty cash |
| Zenoti Mobile App | Also known as the ZMA, this runs on mobile phones or tablets and can be used for many Zenoti functions, from stylist scheduling to owner management to self-check-in kiosk capabilities. See more: ‣ |
| Zenoti Term | Definition (or current OSP / SuperSalon equivalent) |
|---|---|
| Check-in | Clock in |
| Check-out | Clock out |
| Zenoti Term | Definition (or current OSP / SuperSalon equivalent) |
|---|---|
| Consumable | Backbar |
| Convert | Move a product from retail to backbar inventory |
| Checkout | Take a product out of backbar inventory |
| Adjustment | Make an adjustment to retail or backbar inventory |
| Transfer Price | Price assigned to a product when transferred to another store |
| Vendor | Distributor (e.g. Supercenter) |
| Vendor Part # | Distributor SKU (aka Supercenter SKU, Cosmoprof SKU) |
| Purchase Price | Cost or Distributor Price (price at which product is purchased from distributor) |
| Sale Price | Retail Price (selling price at salon) |
| Desired | Par |
| Alert | Alert |
| Audit/Reconcile | Distinct processes related to counting and verifying inventory |
| Zenoti Term | Definition (or current OSP / SuperSalon equivalent) |
|---|---|
| Service Time | Expected service time (can be adjusted at various levels) |
| Category | Category (eg. Haircut, Color, Wax) |
| Subcategory | Category within a service category (e.g.: Color→ Highlights) |
| Add-on | Optional side service for upsells (e.g.: Haircut with optional shampoo service) |
| Zenoti Term | Definition (or current OSP / SuperSalon equivalent) |
|---|---|
| Invoice | Ticket |
| Scheduled Time / Expected | Call Ahead Time/Requested Time |
| Check-in | Here/Arrived/Waiting |
| Undo Check-in | Not Arrived |
| Walkout | Void |
| Start | Move to Servicing |
| Undo Start | Move back to Waiting |
| Mark Completed | On hold |
| Checkout | Move to Checkout |
| No Show List | List of customers that are were marked as a Walkout |
| Visit View | “Appointment Book” (SuperSalon) / "Day View" (OSP) |