In this page:

✨ Key Conceptual Differences

Major departures from SuperSalon and/or Opensalon Pro.

<aside> 💡 Guest profiles can be shared across centers, necessitating that profiles from SuperSalon and OSP be merged.

• Read more… </aside>

<aside> 💡 Shared guest profiles allow multiple centers to have access to the same guest details:

• Read more… </aside>

🎯 Capability Callouts

• It is possible to ℹ️merge guests at the POS during ticket creation.
• ℹ️Quickly identify duplicate profiles using the Loyalty module and merge them.
• First name, last name, and phone number are required to save a guest profile, improving guest data capture.
• The Guest Retention report provides retention metrics by salon and by stylist. Visit Reports for more details.
• Guest search is available from both POS and back office.
• Email and text notifications are sent to customers that have opted into receiving them (text and email credits required; 7500 email credits are provided to each center monthly). See Notifications.
• A comprehensive guest profile captures:
  • Important guest notes (these can be captured and configured to be alerts for the stylist at booking/check in/payment)
  • Notifications that have been sent to the guest
  • Campaigns applicable to the guest
  • Forms completed by the guest (e.g. release waivers)
  • Loyalty point history
• Formula notes and visit history from other cross center visits (within a zone) will be available for stylists giving the guest a more unified experience.
• ℹ️Guests can be tagged for segmentation and marketing purposes.
• Guests can have a language preference set, which will dictate the language used in notifications (if available) and other uses of Zenoti. See how to ℹ️manage employee and guest language preferences.

✂️ Stylist Preparation

Important aspects to make clear to your salon staff.

• It is important to capture guest phone number to be able to distinguish between guests and track their visit history

• 💡Recommendation: If a guest refuses to give a phone number, enter 999-999-9999

• With the appropriate **ℹ️employee role,** duplicate guest profiles can be merged directly at the POS.

👩🏽‍💻 Salon Leader & Back-office Preparation

Important aspects for your leadership team and back-office personnel.