In this page:

✨ Key Conceptual Differences

Major departures from SuperSalon and/or Opensalon Pro.

<aside> 💡 The initial configuration for online booking for those orgs using Regis web and mobile will be different than was set up in SuperSalon and OSP because these configurations could not be migrated to Zenoti.

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<aside> 💡 For salons that have high walk-in traffic in the morning, you may delay the start of ⚙️online booking hours

</aside>

<aside> 💡 Zenoti houses the core logic to determine which times are considered bookable on Regis web sites and mobile apps, and assesses availability differently than both SuperSalon and OSP.

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<aside> 💡 Instead of time slots being on a fixed booking interval (every 5/10/15/20/30 minutes of each hour), the first available five-minute interval will be offered to guests booking online, in an attempt to keep stylists busy back to back. This will be followed by repeatable time slots— on the :05, :10, :15, :20, :30, or :00 minute marks—depending on the “slot duration.” (See how to configure ⚙️slot duration.)

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🎯 Capability Callouts

• Zenoti offers additional online booking configuration options to better accommodate walk-in traffic and/or call-aheads:

  • Set ⚙️online booking hours to be a subset of center hours (starting later) to account for high walk-in traffic at the beginning of the day.
  • Disable online booking for busy walk-in days.
  • Use ⚙️lead time to prevent customers from booking online within __ minutes of the current time.
  • Expand ⚙️slot duration to reduce capacity of online check-ins and allow space for walk-ins and call-aheads.

• There are additional configuration options to improve a guest’s online booking experience:

  • Enable ⚙️future day check-in in for multiple days, and allow stylists to be requested in advance.
  • All future-day bookings are fully reserved upon booking completion — unlike with SuperSalon, there is no risk of customers receiving cancellation emails the morning of a future booking.
  • Guests can receive email and text customer notifications upon confirmation, reminders before the visit, and post-visit thank you (for both online and in-salon bookings).

• There are additional configuration options to improve salon operations and management:

  • Any services on apps and web sites can be set to display as ⚙️“Call Only.”
  • ⚙️Holiday and exception hours (exceptions to regular schedule) may be set in advance, and will reflect online in most channels: web sites, apps, IVR. (Temporary exception hours will not reflect in third party sites like Google or Apple.)
    • Avoid needing to change regular hours before and after a holiday.
    • Reflect a salon closure for the remainder of the day when there is an unexpected closure.
  • Display a ℹ️ banner on app and web-site individual salon pages.
    • E.g., to feature temporary specials or communicate unexpected salon closures with guests.

• While overlapping bookings are permitted for bookings made in the salon, timeslots offered online will not overlap with existing bookings.

• Salon name, address, and phone number are all maintained in Zenoti and updates are reflected within 4 hours

✂️ Stylist Preparation

Important aspects to make clear to your salon staff.

• If a stylist does not check in by his/her scheduled start time, or they check out early, they can no longer be specifically requested by customers online until they check back in again (applies to Regis web sites and apps).
  • In these scenarios, blocks must still be added to the schedule to prevent the stylist’s capacity from being considered for Next Available bookings.

👩🏽‍💻 Salon Leader & Back-office Preparation

Important aspects for your leadership team and back-office personnel.

• In order for stylists to perform a service, the service must be assigned to either the individual stylist, or to the job assigned to that stylist. (Read more on jobs in Employees.)

• Service times can be set on the service, on the job, or on the employee.

  • Read more

• There are multiple configurations that must be enabled to successfully turn on online check-in. The easiest way to disable online check-in temporarily is to disable ⚙️Show In Catalog.

• Similar to OSP and SuperSalon, salon hours and schedules must be maintained to ensure accuracy of online availability.

⚙️ Configurations

Configurations refer to individual settings that can be adjusted by owners. The below are grouped by center or zone level, and provide details on where to find them from the main left navigation.